FAQ

FAQ (Frequently Asked Questions)

1. How do I place an order?
To place an order, simply browse our website, choose the products you wish to purchase, and add them to your cart. Once you have finished selecting your items, you can proceed to checkout and follow the instructions to complete your order.

2. What payment methods do you accept?
We accept the following payment methods:

Credit cards (Visa, MasterCard, American Express)

Other payment options are available at checkout.

3. What are the shipping costs?
Shipping is free for all orders. No additional charges are applied at checkout.

4. What is the delivery time?
Standard delivery takes 5 to 7 business days. For express deliveries, it may take 2 to 3 business days, depending on availability and your location.

5. How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track your order's status directly on the carrier's website.

6. Can I change or cancel my order?
Once your order is confirmed, we strive to process it quickly. If you wish to change or cancel an order, please contact us as soon as possible at info@ciamoreparis.com. If your order has not yet been shipped, we will do our best to accommodate your request.

7. How do I return a product?
You can return a product within 30 days of receiving your order. Please see our Returns and Exchanges page for the full procedure and return address.

8. Can I exchange a product?
Yes, we accept exchanges within 30 days of receiving your order, provided the product is in its original condition. Please contact our customer service department at info@ciamoreparis.com to initiate an exchange.

9. My product is damaged, what should I do?
If you receive a damaged product, please contact us immediately at info@ciamoreparis.com with photos of the product and packaging. We will arrange a replacement or refund, depending on the situation.

10. Do you offer discounts or promotions?

We regularly offer discounts and special promotions. To be notified of upcoming offers, subscribe to our newsletter or follow us on social media.

11. How can I contact customer service?
If you have any further questions, you can contact us by email at info@ciamoreparis.com. Our customer service team is available to assist you Monday through Friday.